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Frequently Asked Questions

Why is personal information required for account verification?

Gathering particular documents is crucial to ensure every account complies with regulatory norms. This method helps prevent fraud and identity theft, ensuring your information remains fully private. You can conveniently upload your documents through our secure website or send them to our email address at info@energyiplex.co. For more details about our verification procedure, click here.

What documents do I need to complete my account verification on Energy iPlex +1?

To initiate trading and pull out funds, you need to provide the following:
A clear scan or photo of a government-issued ID (such as, ID card, passport).
A recent document verifying your address (for example, utility bill, phone bill, or bank statement).

Please provide the following when using a credit card to fund your account:
Scans or images of both the front and back of your card.

Uncover more information about our validation requirements here.

What is supposed to show up on my state-issued ID card?

It's imperative that your state-issued ID is clear and unequivocal, showing your full name, ID number, picture, and the expiry date. Ensure that the ID is not expired and won't approach its expiration date within the upcoming three months.

What details are required on my address proof (utility bill)?

Your residency confirmation document should clearly display your name, address, billing date, and details of the issuing company. It should not be dated more than six months prior.

Which forms of identification are acknowledged as legitimate government-issued IDs?

Government-issued identification that is acceptable includes:
Passports (from all countries)
National ID cards (from all countries)

Which documents are acceptable as valid proof of residency?

The following are acknowledged as residential proof documents:
- Landline phone bill
- Home internet bill
- Water bill
- Electricity bill or voucher
- Gas bill
- Bank statement with complete address

What is included in an investor questionnaire?

As part of our regulatory obligations, we ask customers to complete a brief investor questionnaire. This allows us to assess your understanding of finance, skills, and history, which subsequently enables us to tailor your trading experience and offer appropriate support.

What standards qualify a person as a professional client?

A professional client has the understanding and expertise to make informed investment decisions and comprehend associated risks.

What does a retail client mean?

A person who fails to fulfill the prerequisites to be classified as a professional client or eligible counterparty is referred to as a retail client. The utmost degree of protection is extended to retail clients.

Why was my account put on hold due to inadequate verification?

If you are unable to complete the verification process within the specified time frame, your account will be suspended in accordance with regulatory requirements. We are required to do this by regulatory rules. Your account will be reactivated once we have received and approved the necessary documents. For more information on verification, click here.

Banking FAQs

What currencies can my Energy iPlex +1 account accommodate?

Starting a trading account with Energy iPlex +1 doesn't require an initial deposit. However, to begin trading and fully benefit from our educational resources and premium services, an account funding of at least $250.00 is needed.

Which deposit methods are available?

Several methods are available for depositing funds into your trading account, including major credit cards, e-payment systems, or bank transfers.

Is a deposit required to establish an account?

You don't need a deposit to set up your trading account. To commence trading and take advantage of our wide range of educational tools and expert services, a minimum deposit of $250.00 is necessary.

What's the minimum withdrawal amount?

Withdrawals to credit or debit cards and e-wallets necessitate a minimum of $50.00, while wire transfers require at least $100.00.

What is the time needed to process a withdrawal request?

Processing withdrawal requests typically requires 3 to 5 business days. The time it takes for the funds to appear in your bank account may vary, as it is contingent on the processing times of your bank and credit card provider.

How can I withdraw funds from my account?

To withdraw funds, log in to your account, go to the trading platform, click on your profile name, and select 'Withdrawal.' Enter the withdrawal amount (minimum $100 for wire transfers and $50 for other methods), then click 'Withdraw' to confirm. You'll be contacted to complete the transaction. After processing, the funds are usually available within 3-5 business days.

Which payment methods can be used for withdrawals?

The original payment mode used for your deposit is the same one used for refunding withdrawals. For example, if a deposit was made using a Mastercard, the first withdrawal amount (up to the deposited sum) will be refunded to that Mastercard. Any additional earnings can be withdrawn through any of our supported payment methods according to your preference.

What are the expenses associated with trading platforms?

Platforms vary greatly in their charges, which include spreads, commissions, withdrawals, inactivity, and overnight financing fees. Understanding a platform's fee structure before signing up is vital to grasp the total trading cost.

Energy iPlex +1 does not impose any hidden fees or commissions. All details are revealed when choosing an account plan.

Do I have to pay taxes on my income?

The tax obligations you have depend on the tax regulations of the country you live in. Energy iPlex +1 does not bear any accountability for possible tax liabilities. It is your responsibility to understand your tax obligations, accurately report your transactions and income, and pay any taxes that are due.

Common Questions about Trading Fundamentals

What is involved in a demo account, and how is it used?

A demonstration account provides users with the chance to experiment with trading using virtual funds, eliminating the threat of losing real money. It's a fantastic way to familiarize oneself with the platform's features and polish your trading strategies before transitioning to a live account.

What types of assets can be traded on a platform?

Various trading platforms grant users the ability to trade a range of assets including stocks, Forex, commodities, indices, and CFDs (Contracts for Difference). The array of assets available can vary from platform to platform. Explore more than 1,000 asset variations with Energy iPlex +1.

What do the amounts invested represent?

Your individual trading strategy can adapt and tailor the amounts invested in trades. These impact the potential return on investment and payout percentages, offering you the adaptability to change according to your decisions and the market condition.

What is the meaning of underlying financial assets?

Your trade's worth is based on underlying financial assets. These comprise of stocks, commodities, currency pairs, and indices. Although you don't possess these assets directly, their value reflects the current market price when you trade. Key categories of assets encompass:

– Stocks including Apple, Nvidia, Facebook
– Indexes such as DAX30, Dow Jones, NASDAQ
– Currency pairs, for example, USD/EUR, USD/GBP, EUR/CHF
– Commodities such as wheat, coffee, oil, gold

What do the displayed prices/rates indicate?

The displayed prices reflect the real-time buying and selling rates of the underlying assets. These rates signify the average values observed on worldwide financial markets, updated based on information from various sources.

What do the colors of the bid and ask rates signify?

The ask and bid rates' color coding signifies the variation in the current price compared to the previous rate. Green usually indicates a rise in price, while red denotes a downward movement.

How do trading signals operate?

Trading signals represent alerts or recommendations that point out the best moments to sell or buy an asset, based on various market indicators. Such signals could be generated by seasoned traders or automated trading platforms. Thus, they simply offer data and guidance, but they don't guarantee a successful trade. The decision to follow this counsel in a particular scenario is entirely up to you.

Why can't I execute a trade?

If your funds are insufficient for a trade, the position cannot be established. Please check your trading account balance to ensure you have the necessary margin.

What are the limitations on trading amounts?

The scope of transaction values you can employ varies depending on the asset category, available margin, and the type of account you possess. These limits are designed to accommodate different trading strategies and account choices.

Where can the trading hours for assets be found?

In the Asset Index, you'll find trading hours, including their expiry times and other relevant information.

What is the meaning of order execution?

Order execution operation entails the submission and completion of your trade request. Given the volatile nature of market prices, not all requests may be executed as planned. The order execution tool connects your trade with the markets and sets the price at which the trade will be executed, ensuring your request aligns with the current market conditions.

Are trading platforms secure?

Trading platforms that are dependable utilize advanced security measures such as SSL encryption, two-factor authentication (2FA), and individual accounts to protect users' capital and confidential data. Always assess the security protocols and compliance with regulations of the platform. At Energy iPlex +1, we give highest priority to the safety of your personal data and trading results.

General - Frequently Asked Questions

What is the meaning of a trading platform?

A software application known as a trading platform is used by traders to execute trades, monitor market fluctuations, and manage their trading accounts. Platforms such as Energy iPlex +1 typically offer functionalities such as live quotes, charting tools, news updates, and other features to assist in trading.

How can I choose the most appropriate trading platform?

Consider aspects such as user interface, available trading tools, fees and commissions, regulatory status, security features, customer support, and the availability of educational resources when choosing a trading platform. Reviewing the feedback and ratings from other users can also be helpful.

Can I use a trading platform on my mobile device?

Indeed, most modern trading platforms offer mobile apps for both iOS and Android devices, allowing traders to manage their accounts and perform trades on the go. With Energy iPlex +1, you can trade from any device of your preference.

What kind of customer support is offered?

Most trading platforms provide different client support channels like live chat, email, and phone. Some platforms, like Energy iPlex +1, even offer 24/7 multilingual support to cater to a global audience.

Queries & Answers on Education

Do trading platforms provide educational resources?

Various trading platforms offer educational resources, including video tutorials, webinars, e-books, articles, and demo accounts. These resources are designed to help traders improve their knowledge and trading skills. We guarantee to provide a comprehensive Learning Center that is useful even for beginners in trading.